Refund policy

Returns & Refunds Policy

We only accept returns for items that arrive damaged, defective, or incorrect.

Because each product is made to order, we do not accept returns or exchanges for change of mind, incorrect sizing, or personal preference.

If you’re unsure about sizing, please check our size guides before ordering or feel free to contact us at nicky@infinitees.co.uk and we’ll be happy to help.

Damages and issues
Please inspect your order upon arrival. If your item is defective, damaged, or you receive the wrong item, contact us within 30 days of delivery at nicky@infinitees.co.uk.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem

If your claim is approved, we will offer a replacement or a full refund.

Eligibility for returns
To be eligible, the item must:

  • Have a manufacturing fault, damage, or printing error
  • Be unused and in the condition received

We do not accept returns for:

  • Incorrect size selection
  • Change of mind
  • Minor variations in colour or placement (these can occur in print-on-demand processes)

Return process
If a return is required, we will provide instructions on how to proceed.
Please do not send items back without contacting us first, as they will not be accepted.

For US customers, any approved returns will be directed to our US fulfillment partner. Return instructions will be provided on a case-by-case basis.

Refunds
Once your issue has been reviewed and approved, we will process your refund to your original payment method within 10 business days.

If more than 15 business days have passed since approval, please contact us at nicky@infinitees.co.uk.

European Union 14-day cooling-off period
If your order is delivered within the European Union, you have the right to cancel your order within 14 days of receipt. 

However, this right does not apply to made-to-order or personalised items. As all of our products are created on demand, returns are only accepted for items that are damaged, defective, or incorrect.